Knowledge

Exit Interviews May Not Be Such a Good Idea

In a provocative but quite convincing article, Nick Corcodilos suggests that traditional wisdom about exit interviews may be totally wrong. Indeed, he strongly advocates against exit interviews. He says the ostensible objectives of exit interviews are purely wishful thinking; that exit interviews are definitly not a reliable source of feedback; that they invade privacy; that they are an insult to employees. I would not condemn exit interviews as irrevocably as Nick does, but he certainly has a point: the questions that are asked during the exit interview should have been asked at least six months earlier. It's not when they leave that you should have a discussion with associates about what makes (made) them happy or unhappy. It's when there are still part of the team. 

Antoine Henry de Frahan | 4 September 2006 |